Key People Skills - 4 day course OR Each of these modules can be run as stand-alone 1 day courses.
For managers, team leaders, supervisors - the 'key people' in the organisation who deal with staff, customers and suppliers
Minimum PowerPoint - Maximum personal attention and feedback
Session 1 - The Business and You - Managing Yourself and Your Time
The session will help you focus clearly on how to best use your time and energy
- How your business works (marketing, finance , production, people, organisation) and how the parts fit together
- How your role contributes to the success of your business; know your leadership style and its implication for your team
- How to cope with multiple demands and expectations
Session 2 - Communicating Inside the Company
How many business problems stem from bad communications somewhere along the line? Here is a chance to brush up your communications skills
- Communicating with staff: induction, instruction and coaching
- Presenting information clearly and memorably (spoken and written)
- Assertive, not aggressive communication
Session 3 - The People People are a key resource of your business.
This session will focus on how to deal effectively with staff and customers
- Interviewing and appraising staff: how to get and keep the right people
- Motivating Staff : effective praise and feedback
- Negotiation Skills : win-win negotiating, keeping the relationship on a solid footing
- Managing Conflict: dealing with difficult people and handling awkward situations
Session 4 - Good Teamwork
A team that is running well is running profitably. Check your toolkit of techniques.
- How a team develops, from first forming to attaining peak efficiency
- The roles of team members: how to get the best out of each one
- Setting up an effective meeting and running it efficiently